REFUND POLICY

Last updated: 3 September 2026

This Refund Policy applies to orders placed with SUBNONE, London, England. It sits alongside your legal rights and does not replace them.

Your right to cancel

If you are a consumer in the UK or EU, you have a legal right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

• You have 14 days from the day you receive your order to tell us you wish to cancel. You do not need to give a reason.
• Once you have told us, you have a further 14 days to return the item.
• We will refund you within 14 days of receiving the item back, or of you providing proof of postage — whichever happens first.
• Your refund includes the standard outbound delivery charge you paid. If you chose an upgraded service, we refund the standard rate, not the upgrade.

To cancel, email asktaiylor@outlook.com with your order number and a clear statement that you are cancelling. There is no form to complete.

Returning an item

• Return postage is paid by you, unless the item was faulty, damaged or not as described.
• Please use a tracked service and keep proof of postage. Until the item reaches us it remains your responsibility.
• Return items unworn and unwashed, with any tags attached. You may try a shirt on to check the fit, exactly as you would in a shop. If an item comes back worn, washed or altered, we may reduce your refund to reflect the loss in value.
• Refunds are issued to the original payment method.

The return address is included with your order, or email us and we will send it.

Exchanges

If a size is wrong, the quickest route is to return the item for a refund and place a new order — that way you're not waiting on our stock. If you'd rather exchange, email us and we will sort it where we can.

Faulty or misprinted items

Our tees are printed to order. Occasionally a print comes out misaligned, faded or otherwise wrong. That is our problem, not yours.

If your item arrives faulty, damaged or with a print defect, email us within 30 days with a photograph. We will replace it or refund you in full, and cover return postage. Your rights under the Consumer Rights Act 2015 are not affected by anything in this policy.

Made-to-order items

Because each tee is printed after you order, we cannot resell returned items. This does not affect your statutory right to cancel — it simply means we ask you to check the size guide before ordering, and to get in touch if you're unsure.

Orders outside the UK

International customers may be charged import duty or local taxes on delivery. These are set by your own country and are your responsibility. We cannot refund duties or taxes you have paid, though you may be able to reclaim them from your local customs authority.

Contact

SUBNONE 4–6 Greatorex Street London E1 5NF United Kingdom Email: asktaiylor@outlook.com