Terms of service
TERMS OF SERVICE
Last updated: 3 September 2026
1. About these terms
These Terms of Service apply to your use of the SUBNONE website and online store. The store is operated by SUBNONE, 4–6 Greatorex Street, London E1 5NF, United Kingdom ("SUBNONE", "we", "us" or "our").
By browsing this website or placing an order, you agree to these Terms. If you do not agree, please do not use the site.
Nothing in these Terms affects your statutory rights as a consumer.
2. Eligibility and accounts
You must be at least 18, or have the legal capacity and any necessary permission to enter into these Terms.
If you create an account, you are responsible for keeping your login details secure and for activity carried out through your account. Tell us promptly if you believe your account has been compromised.
3. Products and orders
All SUBNONE garments are printed to order. Descriptions, sizes, photographs and prices are provided in good faith and we take care to keep them accurate.
Print placement may vary slightly between garments, as is normal with printed apparel, and colours may appear differently on different screens. Minor variation of this kind is not a defect.
Orders are subject to acceptance. We may cancel or refuse an order where:
- an item or size is unavailable;
- information such as a price or description has been listed incorrectly;
- payment cannot be authorised;
- we suspect fraud; or
- fulfilling the order would breach applicable law.
Where we cancel an order, we refund you in full.
4. Prices and payment
Prices are shown in pounds sterling and include VAT where applicable. Delivery charges are shown separately at checkout before you pay.
We may change prices at any time, but changes do not affect orders already placed. If a price is listed incorrectly, we will contact you before dispatching and you may confirm the corrected price or cancel for a full refund.
Payment is taken at checkout through Shopify Payments or another provider shown at checkout. We do not store your card details.
5. Delivery and returns
Delivery times, production times, costs and international duties are set out in our Shipping Policy.
Your right to cancel, how to return an item, and what happens if something arrives faulty are set out in our Refund Policy.
Both policies form part of these Terms.
6. Slogan submissions
We invite customers to suggest slogans for future products. If you submit one:
- you confirm the words are your own original work, and are not copied from another brand, a song lyric, a film, or anyone else's design;
- you give us permission to print, publish and sell that slogan on our products, without payment;
- you agree we may edit it for length, punctuation or fit;
- you accept that we may already be working on the same or a similar idea independently, and that submitting does not give you rights over it.
We will contact you before printing a submitted slogan, and we will credit you if you would like us to. Where we offer a free garment in return for a printed submission, that offer applies to the person who submitted it first.
We cannot use submissions that infringe someone else's rights, and we may decline any submission without giving a reason.
7. Intellectual property
The SUBNONE name, logo, slogans, designs, artwork, photographs, website text and layout are owned by us or our licensors.
Buying a garment gives you ownership of that garment. It does not give you any rights in the design printed on it. You may not reproduce, print, resell or commercially exploit our designs without our written permission.
You may of course photograph and share your own SUBNONE garments — we would rather you did.
8. Acceptable use
You must not:
- attempt to gain unauthorised access to the website or another person's account;
- interfere with the security or operation of the site;
- upload malicious code;
- scrape or copy the site's content except where the law expressly permits it; or
- submit content that is unlawful, offensive, discriminatory, defamatory or infringing.
9. Third-party services
Our store runs on Shopify, and we use third-party providers for payment, printing and delivery. Those services are governed by their own terms and privacy practices, and we do not control their availability.
10. Availability of the website
We may update, suspend or change the website to maintain it, improve it or comply with the law. We do not guarantee uninterrupted or error-free availability.
11. Liability
Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded — including your statutory rights as a consumer.
Subject to that, we are not liable for indirect or consequential loss, loss of profit, or loss of opportunity arising from your use of the website or our products.
Our garments are casual apparel. They are not protective equipment and are not designed for use in extreme conditions.
12. Changes to these terms
We may update these Terms when our products, the law or our providers change. The current version is always shown on this page with its date. Changes do not apply retrospectively to orders already placed.
13. Governing law
These Terms are governed by the laws of England and Wales. If you are a consumer, you may also have mandatory rights under the law of the country where you live, and you may bring proceedings in your local courts.
14. Complaints and contact
If something has gone wrong, email us and we will try to put it right.
SUBNONE 4–6 Greatorex Street London E1 5NF United Kingdom Email: asktaiylor@outlook.com
If we cannot resolve a complaint, UK consumers can seek advice from Citizens Advice.